Setting Password for the Users

How to set the Password of the users on behalf of them

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Note: Once the password is changed, the user will be logged out of all logged-in instances and will need to log in with the new password.

1. Navigate to the Admin platform by clicking on the horizontal ellipses. The ellipses are at the top-left corner of the screen.
2. From the Admin dashboard, select the Users tab to navigate to the Users Details page.
3. From the list of users, click the Edit icon next to any user to launch the Edit User page.

Note: Only Tenant Admins, i.e. Tenant users with the Admin role (TA) can set Passwords of the users on behalf of them.

4. Tenant Admins can create a new password by clicking Generate. 
5. Alternatively, Tenant Admins can also create a new password consisting of the following:
   • Between 8 and 15 characters
   • 1 upper & 1 lower case letter
   • 1 special character
   • 1 numeric character
   • No username or first & last name together

Note: The username and password can be copied for sharing with the user by clicking the Copy icon next to the password field. 

6. Click Save to update the user in the system.

Note: Once a user’s profile is updated, a notification email is sent to the user’s registered email id.