Retrieve Password

How to Retrieve Password 

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Note: Once the password is changed, the user will be logged out of all logged-in instances and will need to log in with the new password.

1. From the login screen, click Forgot your password?
2. You will be redirected to the Forgot Password screen, where you will be prompted to enter the following:
   • Email ID – Users registered email address. 
   • reCAPTCHA - Check the "I'm not a robot" checkbox
3. Click Send me Password.
4. An automated notification will be sent to the email address provided to reset the password. 
5. Click RESET YOUR PASSWORD.
6. Create a new password consisting of the following:
   • At least 8 characters
   • 1 upper & 1 lower case letter
   • 1 special character
   • 1 numeric character
   • No username or first & last name together
7. Enter the new password, confirm it, and then check the "I'm not a robot" checkbox.
8. Finally, click Create new Password.
9. On successful creation of the new password, an email confirmation will be sent to your registered email address.
10. To login into Frost, click LOGIN. Alternatively, the Frost URL provided in the confirmation email can be copied in the browser to land on the required Frost Login Page.

Note: Tenant Admins, i.e. Tenant users with the Admin role (TA) can set Passwords of the users on behalf of them.